Shipping policy

Introduction

By accessing or placing an order through the CyberMetals website, you agree to be bound by the Terms and Conditions outlined in this agreement. These terms govern all transactions conducted with CyberMetals, including orders placed online, via phone, or email.

The terms “we”, “us”, and “the Company” refer to CyberMetals. The terms “you” and “your” refer to any user, customer, dealer, reseller, or visitor accessing our website.

CyberMetals reserves the right to update or amend these terms at any time. Changes will take effect immediately upon publication unless otherwise stated.

Governing Law

This agreement is governed by the applicable laws and regulations of the Commonwealth of Australia and the relevant State or Territory in which the goods are supplied.

Intended Use

All website content, including text, images, media, and downloadable materials, is provided for general information and personal use only.
Users accessing this website from outside Australia do so at their own risk and are responsible for complying with local laws and regulations.
Commercial use of any content is prohibited without prior written consent from WheelsAPE Industries Australia Pty Ltd (ABN: 20 645 380 721).
Terms and conditions may vary between Australian and international customers.

Disclaimer and Limitation of Liability

All content is provided on an “as is” and “as available” basis without warranties of any kind.
CyberMetals does not guarantee the accuracy, completeness, or reliability of website content.
We do not guarantee uninterrupted or secure access to the website and are not liable for disruptions, delays, or system failures.
To the maximum extent permitted by law, CyberMetals is not liable for any direct or indirect loss, including but not limited to loss of profits, data, or business interruption arising from the use of this website.

Handling Time

For in-stock products, orders are typically processed within 1–2 business days.
For custom-made products, including custom forged wheels, production and delivery timeframes vary. Please contact us for an estimated timeline.

Shipping within Australia

We offer nationwide delivery across Australia. Shipping costs are calculated at checkout based on your delivery address.
For metro areas, delivery is completed within standard timeframes.
For regional or remote areas, additional charges or extended delivery times may apply. Our team will contact you if required.
If you have specific delivery preferences or require express shipping, please contact us. Additional charges may apply.

Estimated Delivery Time (Australia)

VIC: 1–2 business days
NSW / ACT / SA: 2–3 business days
TAS: 3–5 business days
QLD: 3–6 business days
WA: 5–8 business days
NT: 6–9 business days

Please note: We are unable to deliver to PO Boxes, Parcel Collect, or Parcel Locker addresses. A physical delivery address is required.

Shipping to New Zealand

We offer delivery to New Zealand via air freight.

Estimated delivery time (metro areas): 2–6 business days

Remote & Rural Areas
Delivery to remote or rural locations may incur additional shipping charges or extended delivery times. Please contact us prior to ordering to confirm availability.

International Shipping

For destinations outside Australia and New Zealand, please contact us for further information.

Warehouse Pickup (Melbourne)

Warehouse pickup is available from our Melbourne facility.

Orders require a minimum of 2 business days for preparation. Once ready, a Pickup Ticket will be issued via email.

Please present your Pickup Ticket when collecting your order from the warehouse.

Contact

For any shipping or delivery enquiries, please contact us.