Refund policy

Introduction

By visiting, viewing, or ordering from the Cyber Metals Australia website, you agree to acknowledge and be bound by the Terms and Conditions outlined in this agreement. This agreement governs all transactions conducted with Cyber Metals Australia, including but not limited to online, phone, email, or other forms of order placement.

The terms “we”, “us”, and “the Company” refer to Cyber Metals Australia. The terms “you”, “your”, and “Customer” refer to website users, customers, resellers, partners, or any visitors to our website.

We reserve the right to amend this agreement at any time at our sole discretion by posting updated terms on our website. Any updates will be reflected on our announcements or welcome page. Unless otherwise specified, all changes will take effect immediately upon publication.

Governing Law

• The Terms and Conditions of this agreement are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the user purchasing the goods.

Intended Use

• All materials on this website — including but not limited to text, images, multimedia, advertisements, and downloadable content — are published by Cyber Metals Australia and made available to a global audience. If you access this website from outside Australia, you do so at your own risk and are responsible for complying with the laws and regulations of your local jurisdiction.

• By using this website, you acknowledge that different terms and conditions may apply to Australian and international customers.

• All publicly available content may be viewed by the general public and may only be copied for personal, non-commercial use. Commercial use of any material is strictly prohibited unless prior written consent has been obtained from Cyber Metals Australia.

• Registered users may include — but are not limited to — members of the general public, employees, or representatives of companies, associations, government bodies, or other legal entities.

Disclaimer and Limitation of Liability

• All material on our website is provided to you "as is" and "as available". We do not warrant or guarantee the accuracy, adequacy or completeness of this material, and expressly disclaim liability for mistakes, misleading or absent information.
• To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied or statutory.
• To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied or statutory.
• Whilst we promise to actively combat malicious activities, we do not warrant, guarantee or make any representations our website will be safe from such behaviour including but not limited to viruses, hackers or denial of service attacks. Furthermore, we do not warrant, guarantee or make any representations that our website will be fully accessible at all times and disclaim any loss or damages as a result of it being unavailable.
• To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

Custom Orders – Not Eligible for Return

• Return and refund conditions do not apply to custom-made or special-order products.
• Custom orders are non-returnable, non-exchangeable and non-refundable once confirmed.
• For full details, please refer to our Custom Order Policy.

Refund Policy

• Refunds will only be processed once the company has received the return goods and confirmation of the product(s)original condition.
• All products that have been mounted or used will not be accepted for return.
• Any order paid via any finance option are not eligible for refund.
• Any wheels&tyres package is not eligible for refund.

Any Mounted Product(s) is Non-Refundable. All charges incurred in the order, including shipping, and credit card fees are Non-refundable if it is not a faulty product issue.

Submit a qualified return request

• 1.We only offer the warranty to the original buyer. Any second-hand or traded product(s)is not valid to the company warranty policy .
• 2. Offline retail customers must submit a return request through the retailer where they originally purchased the product.
• 3. The return product to be requested must be unused, uninstalled and in its original condition and original packing, including the Free parts or accessories.
• 4. There is a 10% restocking fee + 2.5%Credit Card Charge(if applicable )for returns for return made after 60 days of delivery/pick up.
• 5. NO returns accepted after 60 days. NO EXCEPTIONS.

Procedures to follow while making a claim/return

• Submit your claim or your account manager to make the company aware of your claim.
• Include the following items:

1. A copy of the original invoice for the warranted wheels/products.
2. A written statement or email explaining the problem you have encountered, the circumstances in which the problem occurred, and the year, make, and model of the vehicle on which the wheels were initially installed.
3. Clear photo(s) of laser mark of SN number and product information for the warranted wheels/products, which usually located at the inner barrel of the wheels. or Clear photo(s) of the label of the packing boxes which shows the SN number and product information.
4. If you are requesting a return of more than one product, photos of the each product requested can clearly show the different issues on each product.

• Upon receipt of the product(s), Company will inspect them per the warranty claim and contact the customer to determine the appropriate course of action. If it is determined that upon inspection of the returned product(s), it qualifies under the terms of this warranty, Company, will at their own expense, either repair or replace the warranted wheel(s) at its sole discretion. 
• Company assume no responsibility for re-sending, removing or re-installing the wheels on the vehicle, loss of vehicle use, loss of time, convenience, or other consequential expense.
• If the quality of the product is confirmed in advance, the company will arrange a freight company to pick up the product. The customer has to label the product on time and give it to the scheduled freight company according to the company's requirements.
• If the customer sends the goods back on his own, the customer will be responsible for the arrival of the product. Until the goods arrival are confirmed by the company, they will be considered as not returned.
• Retention of Title: Goods listed in this invoice remain the property of Cyber Metals Australia until payment is received in full.

This page may be updated from time to time, please refer to the latest version.