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Privacy policy
Last Updated: 26 March 2026
This Privacy Policy describes how CyberMetals, operated by VASTY ALPHA CORPORATION PTY LTD (ABN: 20 645 380 721) (the "Site", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.cybermetals.com.au (the "Site"), or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. Any updated version will be published on this Site and the “Last Updated” date will be revised accordingly.
How We Collect and Use Your Personal Information
To provide our Services, we collect and have collected personal information about you from a variety of sources over the past 12 months, as outlined below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes set out below, we may use your personal information to communicate with you, provide the Services, comply with legal obligations, enforce our terms and conditions, and protect the Services, our business, and our customers.
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and Services. When we refer to “personal information”, we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Information you provide directly to us through the Services may include:
- Basic contact details, including your name, address, phone number, and email address.
- Order information, including your billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and security questions.
- Shopping information, including items viewed, added to cart, or saved to a wishlist.
- Customer support information, including any information you provide when contacting us.
Some features of the Services require you to provide personal information directly. You may choose not to provide this information, but doing so may prevent access to certain features or services.
Information We Collect Through Cookies
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device information, browser information, IP address, network connection details, and information regarding how you access and use the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers that support our business, such as:
- Service providers that support our Site and Services, such as Shopify.
- Payment processors, who collect payment information in order to process transactions and fulfil orders.
- Advertising, analytics, and marketing partners who may collect information when you visit our Site, open or click our emails, or interact with our advertisements.
Any information obtained from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information supplied by third parties, nor for their separate privacy practices.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to process payments, fulfil orders, arrange shipping, manage returns or exchanges, maintain your account, and provide customer support.
- Marketing and Advertising. We may use your personal information to send marketing communications and to show you tailored advertisements on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate, and respond to fraudulent, illegal, or malicious activity.
- Communicating with You. We use your personal information to respond to enquiries, provide updates, and improve our Services.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies used by Shopify, please refer to https://www.shopify.com/legal/cookies. Cookies help us operate, improve, and personalise the Site and Services, including analytics and advertising.
Most browsers accept Cookies automatically, but browser settings may allow you to remove or reject them. Please note that disabling Cookies may affect the functionality of the Site and some Services may no longer operate correctly.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:
- Service providers who perform services on our behalf, including payment processing, shipping, customer support, analytics, and cloud storage.
- Business and marketing partners, including Shopify, to provide services and advertising.
- Third parties where you request or authorise us to disclose information, such as for order delivery or social media integrations.
- Affiliates and entities within our corporate group.
- Authorities or other parties where disclosure is required by law or reasonably necessary to protect our rights, customers, or Services.
Over the previous 12 months, we have disclosed the following categories of personal information for the purposes described above:
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
We may “sell” or “share” personal information, as those terms may be defined under applicable law, for advertising and marketing activities. The categories involved may include:
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as contact details and certain order or account information | Business and marketing partners |
| Commercial information such as products or services purchased and shopping activity | Business and marketing partners |
| Internet or similar network activity, such as Usage Data | Business and marketing partners |
User Generated Content
The Services may allow you to post product reviews and other user-generated content. If submitted to public areas of the Services, this content may be publicly visible and accessible by others.
We cannot control how others may use information you choose to make public and are not responsible for the privacy, security, accuracy, or misuse of any publicly shared content.
Third Party Websites and Links
Our Site may contain links to third-party websites or platforms. If you choose to follow these links, you should review the privacy and security policies of those third parties. We are not responsible for the privacy, accuracy, or reliability of any third-party websites or services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we may take appropriate steps.
As of the effective date of this Privacy Policy, we do not have actual knowledge of selling or sharing personal information of individuals under 16 years of age, as defined by applicable law.
Security and Retention of Your Information
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend that sensitive or confidential information not be transmitted through unsecured channels.
We retain personal information only for as long as reasonably necessary to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on where you live, you may have certain rights in relation to your personal information, subject to applicable law. These may include:
- Right to Access / Know. You may request access to the personal information we hold about you and information about how we use or disclose it.
- Right to Delete. You may request deletion of personal information we maintain about you.
- Right to Correct. You may request correction of inaccurate personal information we hold about you.
- Right of Portability. In certain circumstances, you may request a copy of your personal information or request that it be transferred to a third party.
- Right to Opt Out of Sale, Sharing, or Targeted Advertising. You may request that we do not sell or share your personal information or use it for targeted advertising, where required by law.
- Restriction of Processing. You may request that we restrict or stop certain processing of your personal information.
- Withdrawal of Consent. Where we rely on consent, you may withdraw that consent at any time.
- Appeal. You may have the right to appeal a decision we make in relation to your privacy request.
- Managing Communication Preferences. You may opt out of marketing communications at any time using the unsubscribe option in our emails, although non-promotional communications may still be sent where necessary.
We may need to verify your identity before actioning certain requests. We will not discriminate against you for exercising your privacy rights.
We use Shopify ad services, including Shopify Audiences, to help personalise advertising you may see on third-party websites. To restrict Shopify merchants using your personal information for such services, please visit https://privacy.shopify.com/en.
Complaints
If you have concerns about how your personal information has been handled, please contact us using the details below. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority or appeal our decision, depending on applicable law.
International Users
Your personal information may be transferred to, stored in, or processed in countries outside your country of residence, including the United States. It may also be processed by third-party service providers or staff located in those jurisdictions.
Where required, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent safeguards, when transferring personal information internationally.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any applicable privacy rights, please email us at info@cybermetals.com.au.